Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can repair motor failures same-day. Our service vehicles are fully stocked with common parts, allowing us to complete most motor repairs in a single visit. For emergency situations, we offer 24/7 service and typically arrive within 1-2 hours. If a specialized part is needed, we'll provide a temporary solution to secure your garage and return as soon as the part arrives—usually within 24-48 hours.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage doors can be caused by several factors: 1) Age and wear - most motors last 10-15 years with regular use. 2) Power surges - electrical spikes can damage motor components. 3) Overheating - running the door too frequently or operating in extreme heat. 4) Lack of maintenance - dirty or unlubricated moving parts put extra strain on the motor. 5) Improper installation or misaligned tracks forcing the motor to work harder. 6) Broken springs making the motor lift more weight than designed. Regular maintenance can help prevent most motor failures.

Question 3

My garage door won't open. What should I do?

Accepted Answer

First, check the basics: ensure the opener is plugged in and the circuit breaker hasn't tripped. Look for any obstructions blocking the safety sensors at the bottom of the door. Try the wall button—if it works but the remote doesn't, replace the remote batteries. If none of these solve the issue, the problem could be broken springs (you'll hear a loud bang), a stripped gear in the opener, or sensor misalignment. For safety, don't try to force the door open. Call us and we'll diagnose and fix the problem promptly.

Question 4

How much does a typical garage door repair cost?

Accepted Answer

Repair costs vary depending on the issue. Simple fixes like sensor realignment or remote programming typically run $75-$150. Spring replacement ranges from $150-$350 depending on the type and size. Cable repairs are usually $100-$200. Opener motor repairs range from $150-$400. We always provide upfront, transparent pricing before starting any work, so there are no surprises. We also offer a free diagnostic with any completed repair.

Question 5

Do you offer financing for new commercial door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options for qualified customers, including 0% APR financing for 12 months on approved credit. We also partner with several financing providers to offer extended payment plans up to 60 months. Whether it's a residential or commercial installation, we'll work with you to find a payment solution that fits your budget. Contact us for details and to see which financing options you qualify for.

Question 6

What types of garage doors do you install?

Accepted Answer

We install all types of garage doors including: Steel doors (our most popular option for durability and value), Wood doors (beautiful custom options for traditional homes), Aluminum and glass doors (modern, contemporary styles), Fiberglass doors (great for coastal areas), Carriage house styles (classic look with modern functionality), Commercial doors (including sectional, rolling steel, and high-speed doors). We work with all major brands including Clopay, Amarr, Wayne Dalton, and CHI. We'll help you choose the right door for your home, style preferences, and budget.

Question 7

How long does a new garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours. Double doors or custom installations may take 5-6 hours. This includes removing the old door, installing the new door and hardware, programming the opener, and testing everything for proper operation. We complete most residential installations in a single day. Commercial installations vary based on size and complexity but typically take 1-2 days.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once a year. However, twice-yearly service (spring and fall) is ideal, especially in New Hampshire where temperature extremes can affect your door's performance. Regular maintenance includes lubricating moving parts, checking spring tension, testing safety features, and identifying potential issues before they become expensive repairs. Between professional visits, you should visually inspect your door monthly and listen for unusual sounds.

Question 9

What maintenance can I do myself?

Accepted Answer

There are several things you can safely do: 1) Visual inspection - look for worn cables, rust, or damaged panels. 2) Listen for unusual sounds - grinding, squeaking, or banging. 3) Test the balance - disconnect the opener and manually lift the door halfway; it should stay in place. 4) Test the auto-reverse - place a 2x4 on the ground where the door closes; it should reverse upon contact. 5) Clean the tracks - wipe away debris with a damp cloth. 6) Lubricate rollers and hinges with garage door lubricant (not WD-40). Never attempt to adjust springs or cables yourself—these are under extreme tension and dangerous.

Question 10

Why is my garage door so noisy?

Accepted Answer

Noisy garage doors are usually caused by: worn rollers (metal rollers are noisier than nylon), loose hardware, lack of lubrication, unbalanced door, or worn-out opener. The fix is often simple—our technicians can quiet your door by replacing worn parts, tightening loose hardware, and applying proper lubrication. Upgrading to nylon rollers can reduce noise by up to 75%. If you're dealing with a noisy door, contact us for a maintenance tune-up.

Question 11

How do I know if my garage door is safe?

Accepted Answer

Your garage door should have these safety features working properly: 1) Auto-reverse - the door should reverse if it contacts an object. 2) Photo-eye sensors - the door should reverse if something breaks the sensor beam. 3) Manual release - you should be able to disconnect the opener in an emergency. 4) Balanced operation - the door should move smoothly without jerking or falling. If any of these aren't working correctly, call us immediately. We offer free safety inspections with any service call.

Question 12

Are garage door springs dangerous?

Accepted Answer

Yes, garage door springs are under extreme tension and can cause serious injury if they break or are improperly handled. Torsion springs (mounted above the door) and extension springs (mounted on either side) both store significant energy. Never attempt to adjust, repair, or replace springs yourself. Always call a professional. Our technicians are trained in safe spring handling and use proper safety equipment for every spring-related repair.

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